Welcome to Pana Mama! These Terms of Service govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.
2. Products and Services
Product Descriptions
We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free. Actual products may vary slightly from images due to the artisan nature of our baking.
Availability
All products are subject to availability. We reserve the right to discontinue any product at any time. Focaccia flavors may change based on seasonal availability of ingredients.
Pricing
All prices are in USD and are subject to change without notice. We reserve the right to modify prices at any time. The price charged will be the price displayed at the time of order placement.
3. Orders and Payment
Order Acceptance
Your order is an offer to purchase our products. We reserve the right to accept or decline any order for any reason. We may require additional verification or information before accepting an order.
Payment
Payment is required at the time of order placement. We accept major credit cards and other payment methods as displayed on our website. All payments are processed securely through our payment processor.
Order Confirmation
You will receive an email confirmation once your order has been placed. This confirmation does not constitute acceptance of your order. We will send you a separate notification when your order is ready for pickup or has been dispatched for delivery.
4. Delivery and Pickup
Delivery
Local delivery is available for a fee of $7. Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control.
Pickup
Pickup orders must be collected during our business hours at our bakery location: 1321 Studewood Ave., Houston, TX 77009. Please bring your order confirmation.
Risk of Loss
Risk of loss and title for products pass to you upon delivery to the carrier or upon pickup from our location.
5. Cancellations and Refunds
Cancellations
Orders may be cancelled within 2 hours of placement by contacting us directly. Orders that have already been prepared or dispatched cannot be cancelled.
Refunds
Due to the perishable nature of our products, we do not offer refunds except in cases of product defects or errors on our part. If you receive a defective product, please contact us within 24 hours of receipt with photos of the issue.
6. Allergens and Dietary Information
Our products may contain or come into contact with common allergens including wheat, gluten, dairy, eggs, nuts, and soy. While we take precautions to prevent cross-contamination, we cannot guarantee that any product is completely free from allergens. If you have food allergies or dietary restrictions, please contact us before placing an order.
It is your responsibility to inform us of any allergies or dietary requirements before ordering.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Pana Mama or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
8. User Conduct
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Transmit any viruses, malware, or harmful code
- Collect or harvest information about other users
- Impersonate any person or entity
9. Limitation of Liability
To the fullest extent permitted by law, Pana Mama shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use our services
- Any unauthorized access to or use of our servers
- Any interruption or cessation of transmission to or from our services
- Any bugs, viruses, or similar harmful code
- Any errors or omissions in any content
10. Indemnification
You agree to indemnify, defend, and hold harmless Pana Mama and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your violation of any rights of another party.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved in the courts located in Harris County, Texas.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.
14. Contact Information
If you have any questions about these Terms of Service, please contact us:
Pana Mama Bakery
1321 Studewood Ave.
Houston, TX 77009
Email: rubymarietho93@gmail.com
Phone: (512) 889-6454